SHIPPING - INTERNATIONAL

How to Return an Item

1. Fill out the Returns Slip included with your order.
2. Pack the item securely with the completed Returns Slip.
3. Send your return to the address printed on the back of your Thank You card.

Please note:

• Return shipping is the responsibility of the customer
• We do not provide return labels
• We do not charge restocking fees

Store Credit Processing

Once we receive your return:

• Your return will be processed within 1–2 business days
• A store credit will be issued to the email used for your original order
• You can use your store credit to repurchase your preferred item

Due to fast stock turnover, we do not hold items or sizes for exchange. All exchanges are processed through store credit and a new order.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 24–48 hours of delivery.

Include in your email:

• Clear photos of the issue
• Your order number and contact details

If the fault is confirmed, we will arrange a replacement or other resolution.

Missing Items

All orders are weighed and checked during packing. If you believe an item is missing, contact us and we’ll verify the order weight and contents.

Refused Deliveries

If a parcel is refused at delivery:

• It may be returned to us or disposed of by the courier
• If returned to us, return shipping costs will be deducted from your store credit

We are not responsible for parcels lost due to refusal at delivery.

Need Help?

If you have any questions, please visit our full FAQ or contact our customer service team.

All product size charts are within the product photo gallery on each product page. Please refer to these size charts for approximate measurements. All items are Approx Australian sizing.

PLEASE NOTE: Size charts are all approximate measurements ONLY. Measurements will sometimes vary from the size guide listed on the website. Size charts are helpful guides only and do not deem the products faulty or incorrectly sized if measurements slightly vary.

If you require any further assistance in regards to sizing, please fill out the below questions in CENTIMETRES and email them to contact@arabellaandrose.com.au.

The item you are looking at: 

Full Height:

Full Chest Circumference:

The size the child usually wears:

Childs Age: 

Shoulder to knee length:

Shoulder to ankle length:

Please Note any advice we give in regards to size is a guide compared to our models measurements we have on file. This does not take into account girls build and fit on each individual child. Advice is Approx. only and you can also change sizes if you need too.

PAYPAL– Australia and International

Google Pay , Apple Pay - Australia and International 

CREDIT/DEBIT CARD – Australia and International

AFTERPAY – Currently only available in Australia, NZ, USA, Canada & UK

ZIPPAY - Australia

If no one is home at the time of delivery, your package will be left in a safe location at your shipping address. Be sure to check around the front of your home, letterbox,  especially behind bins/pot plants/fences and under doormats. We also recommend checking with other members of your home,  building management or neighbours who may have collected it for you. We are not responsible for lost or stolen packages or packages delayed in transit. Please email customer service if you would like some assistance with locating a parcel, we can lodge an enquiry with the applicable courier .

Once an order is placed it can not be refunded or cancelled. 

Please Note that a restocking/merchant fee will apply if a Cancellation or a Refund has been agreed to by Arabella And Rose. Shipping charges will not be refunded for orders that have already been shipped and Returned To Sender.

PLEASE NOTE Oversells : Sometimes once your order is placed and packed by our warehouse team we may have an issue with an oversell. When there is an inventory error we will email you and let you know we don’t have enough stock of the size in item you have ordered . Unfortunately this can happen sometimes and especially through sale periods when multiple people are buying at once.

Once an order is placed, items can not be added afterwards. A separate order will need to be placed. Please note we ship our orders out quickly and promptly.

Please note sale prices and discounts are only valid within the time frame we give for the sale period. We do not provide sale prices if you have purchased outside this time period.
Store credits can not be used in conjunction with other promotional codes. Only one code can be applied at checkout. Our codewords can not be used on our Sale Album. Our Sale Album is already marked down and can not be used on top of these items.

Rewards Vouchers: Please note you can not use multiple coupon codes alongside your Rewards Points and Vouchers.

Reward Points expire after one year if not used.

Please note that we do our best to display the true colour of the garment, however, colours may vary slightly depending on your computer monitor/device and the lighting of images.  We do not consider this a fault if the colour is different.
Please contact us at contact@arabellaandrose.com.au prior to ordering if you need help with colours.