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Shipping

Please allow 1-4 Business days for your item to be shipped/processed if it is AVAILABLE NOW. If you have ordered PRE-ORDER items your package will all leave together once these items arrive.

WE DO NOT RECCOMEND POSTING TO WORK ADDRESSES THEY BECOME LOST EASILY AS THEY CAN BE DELIVERED TO ANYONE AT THE ADDRESS OR VIA LETTERBOXES .

Approx Shipping Times once posted Via Australia Post (Satchel) If you have received the $5 postage option this is via letter. This way of posting does take longer than Approx time frames below as Australia Post only delivers letters every few days now it is not an everyday service anymore.

ONCE SHIPPED APPROX TIME FRAMES

Qld – Approx 2-4 Business days

Nsw/Act- Approx 3- 4 Business Days

Vic -Approx 4-5 Business Days

Sa/Tas – Approx 5-7 Business days

Nt – Approx 6-8 Business Days

Wa – Approx 7-10 Business Days

PRE-ORDERS Approx time length of pre-order is documented on item itself, if your order other items in the same order they will all be shipped together once the pre-order item arrives in.

International Orders:

**Please note our website is in AUS$ Dollars and will be converted at the end of your sale when you are paying for your goods.

We currently ship to the USA, UK, NEW ZEALAND, CANADA, SINGAPORE and EUROPE. If you live somewhere else in the world and wold like us to ship to you email us and we will arrange this for you. If you would like to insure your parcel in case it becomes lost in transit and you want the goods replaced this is an extra cost we can arrange for you.

We Approx 10-20 Business days from time of despatch . Please note that shipping does include tracking numbers on international packages. THIS FEATURE WAS ADDED TO THE WEBSITE ON JAN 20TH. This means that the parcel is tracked , it does not include insurance or signature on delivery this would be extra.

PLEASE NOTE : We are not responsible for any duties or taxes once it reaches your country.

Express Shipping: (Australia Only)

Please email us at contact@arabellaandrose.com.au to arrange when delivery is needed to see if we can accommodate. Express Shipping can take between 1-3 business days depending on your location.

Link to national delivery network: http://auspost.com.au/parcels-mail/delivery-areas.html (Please view National Network)

Insurance:  (Australia Only)

Insurance for your parcel can be purchased for your parcels for an extra $3 this will cover all the items in your package and will receive a full refund of goods if they become lost through Australia Post. We will not be hold liable for replacing lost mail.

 

Returns/Exchange

Exchanges can be made if shipping costs are covered for exchange of items. Refunds are available if contact is made within 10 days of order and if order has arrived faulty and we will organise replacement. Refunds will not be given for change of mind.

Arabella And Rose is happy to exchange or refund your item (minus postage costs) in the form of a store credit to use at Arabella And Rose

Items must be unworn, unused and returned within 10 days of purchase. Arabella And Rose reserves the right to refuse a product that does not meet these requirements.

Exchanges:Items must be returned with a Reply Paid satchel and once receiving returned items your new items will then be shipped to you.

Returns:Store credit will be issued upon return of goods.