Shipping, Returns & FAQ’s

All our items are Ready To Ship and sent out from our warehouse in Qld, Australia .

Domestic Shipping – Australia

FREE  SHIPPING when you spend over $80 within Australia ! Orders under $80 are a flat rate charge of $10.00 for  Shipping within Australia.

If you need something URGENT please email us so we can accommodate and help get your parcel to you prior to the date you need.

Please allow 1-2 Business days for your item to be processed.  WE DO NOT RECOMMEND POSTING TO WORK ADDRESSES THEY BECOME LOST EASILY AS THEY CAN BE DELIVERED TO ANYONE AT THE ADDRESS OR VIA LETTERBOXES .

Once an order is placed items can not be added afterwards a seperate order will need to be placed.

PLEASE READ

INTERNATIONAL ORDERS 

PLEASE NOTE that  International parcels are currently experiencing significant delays with transit times currently. This will depend on country to country . Parcels are being affected by the shortage of planes available to ship parcels . Please email us if you need your parcel Urgently and we can try and help organise during the pandemic. There are Approx wait times of up to 10 weeks depending on country . If your shipment is transferred to sea carrier these orders take approx 10-14 weeks.  Orders will NOT be Refunded when your parcel is in transit and you will still receive your parcel. 

We are still shipping out daily.

FREE SHIPPING ON ORDERS OVER $150 AUD

$10  FLAT RATE ORDERS UNDER $150 AUD

Sent Via  Aust Post INTERNATIONAL

Approx Time Frames Once Shipped (Prior To Pandemic Shipping Times)

N.Z   Approx 5-7 Business Days

U.S.A    Approx 7-9 Business Days

CANADA   Approx 7-9 Business Days

U.K  Approx 6-10 Business Days

EUROPE  Approx 6-10 Business Days

SINGAPORE  Approx 6-14 Business Days

REST OF WORLD  Approx 9-14 Business Days

 

 

**Please note our website is in AUS$ Dollars and will be converted at the end of your sale when you are paying for your goods.

PLEASE NOTE : We are not responsible for any duties or taxes/VAT once it reaches your country. 

 

PAYMENT INFORMATION

PAYPAL– Australia And International

CREDIT/DEBIT CARD – Australia and International

AFTERPAY – Currently only available in Australia & NZ

 

FAQS

 

Website Purchase Information

DISCLAIMER

Due to the small size of some embellishments on our items, please ensure that Adult Supervision is given at all times around young children and babies as small items may pose as a choking hazard. All Headwear needs to be worn under Adult Supervision on children and babies as not to pose a suffocation or choking hazard whilst awake or asleep. Please remove items whilst sleeping also.



RETURNS INFORMATION

Please notify us within 24-48 hours of receiving your parcel if the item is Faulty so we can organise a replacement for you.

We Do Not Offer Refunds. Refunds will not be given for change of mind (change of mind  includes size, colour, style etc.. ) We will issue a Store Credit upon arrival of your Return Parcel. Please see below for instructions. Your Parcel will also have these details on your Thank You Card.

  1. Shipping Costs to be covered by the customer. (We do not supply return labels)
  2. Store Credit will be issued once items arrive back. (Refunds are Not Available)
  3. We recommend using your store credit to purchase your new size. Unfortunately due to our fast stock turnover we are unable to hold sizes.
  4. Please provide Order Name, Order Email or Order Number in your parcel for reference .
  5. Items must be returned to us within  2 weeks of receiving parcel, 4 weeks for International purchases.
  6. Items must be returned in Original Condition, unworn and tags attached.
  7. Please allow 1-2 business days for store credit to be processed once you parcel has arrived back. Please keep your tracking number provided by your post office .
  8. The Return Address is located on the back of your Return /Thank You Card in your parcel.

Please notify us within 24-48 hours of receiving your parcel if the item is Faulty so we can organise a replacement for you. Please send through clear images of fault.

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Free Australian Shipping On Orders Over $80AU IMPORTANT COVID19 SHIPPING Updates via Shipping Tab
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