Please allow 1 – 2 business days for your order to be processed.
If you require your parcel to arrive urgently or by a certain date please select EXPRESS POST on the checkout page. If you require further assistance please email us at contact@arabellaandrose.com.au
DISCLAIMER: If your address is not entered correctly at checkout, Arabella and Rose will NOT be held responsible for missing parcels. If parcels become return to sender (RTS), you will be charged again to re-ship your parcel.
*All shipping method timeframes are APPROXIMATE. Your parcel may arrive earlier or later than expected. Please note if you order is delivered out of approx. delivery time frame refunds will not be given on shipping. If you have not received your parcel by the last expected delivery date please email us at contact@arabellaandrose.com.au
DHL Express INTERNATIONAL
EXPRESS DHL SHIPPING COSTS – INTERNATIONAL
ALL Countries below are a flat rate charge of $20 AUD DHL Express Approx 2- 4 Days*
New Zealand
*DHL allow up to 8 business days for regional delays and unforeseen deliveries issues to above countries
ALL Countries below are a flat rate charge of $28AUD VIA DHL International Express Approx 3-4 days*
USA, , UK, Canada, Singapore, UAE, Hong Kong, Japan, South Korea
*DHL allow up to 8 business days for regional delays and unforeseen deliveries issues to above countries
ALL Countries below are a flat rate charge of $28AUD VIA DHL International Express Approx 3-4 days*
Europe
*DHL allow up to 8 business days for regional delays and unforeseen deliveries issues to above countries
ALL Countries below are a flat rate charge $50 VIA DHL International Express Approx 4-10 days*
Bahrain, Israel, Kuwait, Oman, Qatar, Saudi Arabia
*DHL allow up to 14 business days for regional delays and unforeseen deliveries issues to above countries
Effective 15th June onwards please see below
Countries Below Duties/GST/Taxes paid at checkout, nothing extra to pay at customs. VAT is now charged at checkout prior we pass this onto your government via DHL Express when purchasing from Australia.
All of Europe, Canada, Saudi Arabia, UAE. Japan, South Korea, Singapore, Qatar, Bahrain, Oman, Israel, Kuwait, Saudi Arabia
If you have any issues please reach out to us at EMAIL : contact@arabellaandrose.com.au
DISCLAIMER: If your address is not entered correctly at checkout, Arabella and Rose will NOT be held responsible for missing parcels. If parcels become return to sender (RTS), you will be charged again to re-ship your parcel. If parcels are refused on delivery and sent back to us shipping will not be refunded .
PLEASE NOTE: Our delivery partners may experience slight delays as a result of ongoing COVID-19 impacts. This includes Standard & Express Shipping methods. Orders will NOT be refunded while in transit for change of mind purposes.
The couriers continue to make every effort to ensure safe & fast delivery whilst adhering to COVID-safe guidelines. We recommend monitoring your tracking for details on delivery progress or visiting the courier’s website for further information.
Please contact us at contact@arabellaandrose.com.au for any further assistance.
Please notify us within 24 – 48 hours of receiving your parcel if the item is faulty so we can organise a replacement for you. Please send clear images of the fault.
When your order is packed and processed in the warehouse, the weight of your order is recorded allowing us to determine if any items are missing from your parcel.
All product size charts are within the product photo gallery on each product page. Please refer to these size charts for approximate measurements. All items are Approx Australian sizing.
PLEASE NOTE: Size charts are all approximate measurements ONLY. Measurements will sometimes vary from the size guide listed on the website. Size charts are helpful guides only and do not deem the products faulty or incorrectly sized if measurements slightly vary.
If you require any further assistance in regards to sizing, please fill out the below questions in CENTIMETRES and email them to contact@arabellaandrose.com.au.
Please Note any advice we give in regards to size is a guide compared to our models measurements we have on file. This does not take into account girls build and fit on each individual child. Advice is Approx. only and you can also change sizes if you need too.
PAYPAL– Australia and International
CREDIT/DEBIT CARD – Australia and International
AFTERPAY – Currently only available in Australia, NZ , UK, Canada & the USA
If the item is faulty upon arrival please notify us within 48 hours of receiving your parcel so we can organise a replacement for you. Please send clear images of the faulty item to contact@arabellaandrose.com.au
If no one is home at the time of delivery, your package will be left in a safe location at your shipping address. Be sure to check around the front of your home, letterbox, especially behind bins/pot plants/fences and under doormats. We also recommend checking with other members of your home, building management or neighbours who may have collected it for you. We are not responsible for lost or stolen packages or packages delayed in transit. Please email customer service if you would like some assistance with locating a parcel, we can lodge an enquiry with the applicable courier .
Once an order is placed it can not be refunded or cancelled.
Please Note that a restocking/merchant fee will apply if a Cancellation or a Refund has been agreed to by Arabella And Rose. Shipping charges will not be refunded for orders that have already been shipped and Returned To Sender.
PLEASE NOTE Oversells : Sometimes once your order is placed and packed by our warehouse team we may have an issue with an oversell. When there is an inventory error we will email you and let you know we don’t have enough stock of the size in item you have ordered . Unfortunately this can happen sometimes and especially through sale periods when multiple people are buying at once.
Once an order is placed, items can not be added afterwards. A separate order will need to be placed. Please note we ship our orders out quickly and promptly.
Please note sale prices and discounts are only valid within the time frame we give for the sale period. We do not provide sale prices if you have purchased outside this time period.
Store credits can not be used in conjunction with other promotional codes. Only one code can be applied at checkout. Our codewords can not be used on our Sale Album. Our Sale Album is already marked down and can not be used on top of these items.
Please note that we do our best to display the true colour of the garment, however, colours may vary slightly depending on your computer monitor/device and the lighting of images. We do not consider this a fault if the colour is different.
Please contact us at contact@arabellaandrose.com.au prior to ordering if you need help with colours.
Due to the small size of some embellishments on our items, please ensure that adult supervision is given at all times around young children and babies as small items may pose a choking hazard. All headwear needs to be worn under adult supervision on children and babies so as not to pose a suffocation or choking hazard whilst awake or asleep. Please remove all headwear and outfits that have straps or may pose a risk whilst sleeping .
If you have any further questions please email contact@arabellaandrose.com.au