Shipping, Returns & FAQ’s

SHIPPING WITHIN AUSTRALIA

Please allow 1 – 2 business days for your order to be processed. 

If you require your parcel to arrive urgently or by a certain date please select EXPRESS POST on the checkout page. If you require further assistance please email us at contact@arabellaandrose.com.au 

Once an order is placed items CAN NOT be added to the same order afterwards. A separate order will need to be placed.

 

COURIERS

  • ARAMEX (Fastway)
  • AUSTRALIA POST
PLEASE NOTE: Our post service is a no signature delivery service. Parcels will be left if no one is home. Note our DISCLAIMER at checkout and add a suitable area for your parcel to be left if you will not be home to receive it.

DISCLAIMER: If your address is not entered correctly at checkout, Arabella and Rose will NOT be held responsible for missing parcels. If parcels become return to sender (RTS), you will be charged again to re-ship your parcel.

 

SHIPPING COSTS – AUSTRALIA ONLY

  • FREE STANDARD SHIPPING when you spend over $99AUD
  • Orders under $99AUD are a flat rate charge of $10AUD
  • Express Shipping is a flat rate charge of $15AUD
  • Express Shipping for orders over $99AUD is a flat rate charge of $10AUD

 

SHIPPING TIMEFRAMES – AUSTRALIA ONLY

  • STANDARD SHIPPING: 3 – 8 business days approx*
  • EXPRESS SHIPPING: 1 – 4 business days approx*
  • RURAL AREAS: if you are in a rural area please allow an additional 2 days on top of the shipping method you have selected*

*All shipping method timeframes are APPROXIMATE. Your parcel may arrive earlier or later than expected. If you have not received your parcel by the last expected delivery date please email us at contact@arabellaandrose.com.au 


SHIPPING – INTERNATIONAL

COVID 19 INFORMATION

PLEASE NOTE: Our delivery partners may experience slight delays as a result of ongoing COVID-19 impacts. This includes Standard & Express Shipping methods. Orders will NOT be refunded while in transit for change of mind purposes.

Currently, regular post is taking approx* 3 – 5 weeks and express post 5 – 8 business days. Your parcel may arrive earlier or later than expected.
*These approx time frames are subject to change at any time due to the ongoing delivery issues and shortages of planes.

The couriers continue to make every effort to ensure safe & fast delivery whilst adhering to COVID-safe guidelines. We recommend monitoring your tracking for details on delivery progress or visiting the courier’s website for further information.
Please contact us at contact@arabellaandrose.com.au for any further assistance.

 

INTERNATIONAL COURIER

  • AUSTRALIA POST INTERNATIONAL
  • DHL EXPRESS (DHL EXPRESS has only just started being used from orders placed from the 26th of May onwards)
PLEASE NOTE: AUSTRALIA POST INTERNATIONAL  post service is a no signature delivery service. Once the parcel reaches your country it will be handled by your main local post service using the same AUSTRALIA POST tracking number. EMS & DHL Parcels will be left if no one is home. Note our DISCLAIMER at checkout and add a suitable area for your parcel to be left if you will not be home to receive it. DHL can not deliver to PO Boxes .

DISCLAIMER: If your address is not entered correctly at checkout, Arabella and Rose will NOT be held responsible for missing parcels. If parcels become return to sender (RTS), you will be charged again to re-ship your parcel.

PLEASE NOTE: We are not responsible for any duties or Taxes/VAT once the parcel reaches your country. Please check your applicable government agency if your country is subject to Duties and VAT charges prior to placing your order .

Our website is in AU Dollars and will be converted to your own currency at the end of your sale.

 

STANDARD SHIPPING COSTS – INTERNATIONAL

COUNTRIES:  

New Zealand, USA, Canada, UK, China, Singapore, Hong Kong

  • ALL ORDERS under $250AUD are a flat rate charge of $10AUD
  • FREE STANDARD SHIPPING when you spend over $250AUD

REST OF THE WORLD

  • ALL ORDERS are a flat rate charge of $15AUD

 

DHL EXPRESS SHIPPING COSTS – INTERNATIONAL

COUNTRIES: 

New Zealand, USA, Canada, United Kingdom, Ireland, China, Singapore, United Arab Emirates

Andorra, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hungary, India, Indonesia, Italy, Ireland, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Myanmar, Nepal, Netherlands, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, South Korea, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Vatican, Vietnam

  • ALL ORDERS are a flat rate charge of $30AUD

REST OF THE WORLD

  • ALL ORDERS are a flat rate charge of $60AUD

 

 

PAYMENT INFORMATION

PAYPAL– Australia and International
CREDIT/DEBIT CARD – Australia and International
AFTERPAY – Currently only available in Australia, NZ, USA, Canada & UK
**Our website is in AUS Dollars and will be converted at the end of your sale at checkout when you are paying for your order, to your own currency**

 

 

RETURNS INFORMATION

Please notify us within 24 – 48 hours of receiving your parcel if the item is faulty so we can organise a replacement for you. Please send clear images of the fault.

When your order is packed and processed in the warehouse, the weight of your order is recorded allowing us to determine if any items are missing from your parcel.

PLEASE NOTE: WE DO NOT OFFER REFUNDS. Refunds will not be given for change of mind. We will issue store credit once we receive your returned parcel. Please see our FAQ (Frequently Asked Questions) section for instructions on returns and exchanges.

 

 

FAQ 

1. Sizing 

All product size charts are within the product photo gallery on each product page. Please refer to these size charts for approximate measurements. All items are Approx Australian sizing.

PLEASE NOTE: Size charts are all approximate measurements ONLY. Measurements will sometimes vary from the size guide listed on the website. Size charts are helpful guides only and do not deem the products faulty or incorrectly sized if measurements slightly vary.

If you require any further assistance in regards to sizing, please fill out the below questions in CENTIMETRES and email them to contact@arabellaandrose.com.au.

The item you are looking at: 
Full Height:
Full Chest Circumference:
The size the child usually wears:
Childs Age: 
Shoulder to knee length:
Shoulder to ankle length:

Please Note any advice we give in regards to size is a guide compared to our models measurements we have on file. This does not take into account girls build and fit on each individual child. Advice is Approx. only and you can also change sizes if you need too.

2. What are my payment options? 

PAYPAL– Australia and International

CREDIT/DEBIT CARD – Australia and International

AFTERPAY – Currently only available in Australia, NZ , UK, Canada & the USA

 

3. How do I return my item? 

  • If you would like to return an item(s), we will issue you a store credit upon arrival of your return parcel. Unfortunately, we DO NOT offer refunds for change of mind (including size, colour, style etc.). 
  • Your item(s) MUST be returned within 2 weeks of receiving your parcel in Australia, and 4 weeks for International orders. 
  • Item(s) MUST be returned in original condition, unworn and tags attached.
Please see below instructions on how to return a parcel: 
  1. Fill out/ complete the Returns Slip on the back of the Thankyou Card included in your parcel. Please provide your order name, order email or order number in your parcel for our reference. 
  2. Return shipping costs will be covered by the customer. We DO NOT provide return labels. The return address is located on the back of your Return/ Thankyou Card in your parcel.
    WE RECOMMEND KEEPING YOUR TRACKING NUMBER PROVIDED BY YOUR POST OFFICE ONCE YOU POST THE ITEM BACK TO US.
  3. Once we receive your returned item(s) a store credit will be issued. Please allow 1-2 business days for a store credit to be processed once we have received your return parcel.  
  4. We recommend using your store credit to repurchase. Unfortunately, we DO NOT hold any sizes or items due to our fast stock turnover.

If the item is faulty please notify us within 48 hours of receiving your parcel so we can organise a replacement for you. Please send clear images of the faulty item to contact@arabellaandrose.com.au

 

4. How do I cancel my order? 

Once an order is placed it can not be refunded or cancelled. 

Please Note that a restocking/merchant fee may apply if a Cancellation or a Refund has been agreed to by Arabella And Rose

 

5. I have placed an order but I want to add to it. 

Once an order is placed, items can not be added afterwards. A separate order will need to be placed. Please note we ship our orders out quickly and promptly.

 

6. Why can’t I purchase an item with a sale price?

Please note sale prices and discounts are only valid within the time frame we give for the sale period. We do not provide sale prices if you have purchased outside this time period.

 

7. My item(s) is not the colour I was expecting. 

Please note that we do our best to display the true colour of the garment, however, colours may vary slightly depending on your computer monitor/device and the lighting of images.  We do not consider this a fault if the colour is different.
Please contact us at contact@arabellaandrose.com.au prior to ordering if you need help with colours.



DISCLAIMER

Due to the small size of some embellishments on our items, please ensure that adult supervision is given at all times around young children and babies as small items may pose a choking hazard. All headwear needs to be worn under adult supervision on children and babies so as not to pose a suffocation or choking hazard whilst awake or asleep. Please remove items whilst sleeping also.

If you have any further questions please email contact@arabellaandrose.com.au

Sign up for our newsletters

Join our mailing list to receive 10% OFF your first purchase with us,  free updates, new stock notifications & special discount offers!

FREE SHIPPING IN AUSTRALIA ON ORDERS OVER $99 Afterpay and Pay In 4 Available Now
Afterpay Paypal