Shipping & Exchanges

Shipping

 

FREE  SHIPPING when you spend over $80 within Australia !

Orders under $80 are a flat rate charge of $10.00 for  Shipping within Australia .

Please allow 1-2 Business days for your item to be processed  . We Do not deliver to Po Boxes or Parcel Lockers your parcel will not be able to be sent via these avenues . WE DO NOT RECCOMEND POSTING TO WORK ADDRESSES THEY BECOME LOST EASILY AS THEY CAN BE DELIVERED TO ANYONE AT THE ADDRESS OR VIA LETTERBOXES .

We use a Combination of Fastway and AUST  POST

Please note all Delivery Time Frames quoted are Approx and can sometimes take longer. If you need something URGENT please email us so we can accommodate and help get your parcel too you prior to the date you need.

Once Shipped your order will usually take Approx 1-4 Business days via Express Post if you are in a Metro area . If you are in a more rural  area and state (WA, NT and TAS) it will take a little bit longer and is Approx 2-7 business days once shipped depending on your area.

Our post service  is a NO SIGNATURE business day delivery service. The parcels will be left if no one is home in a safe location. PLEASE NOTE OUR DISCLAIMER AT CHECKOUT AND ADD MOST SUITABLE AREA TO LEAVE YOUR PARCEL IF YOU ARE NOT AT HOME

Once an order is placed items can not be added afterwards a seperate order will need to be placed.

 

International Orders:

 $9 Flat Rate DHL E-Commerce INTERNATIONAL

Approx Time Frames Once Shipped

N.Z $9 AUD Approx 4-6 Business Days

U.S.A $9 AUD  Approx 4-8 Business Days

CANADA $9 AUD Approx 7-9 Business Days

U.K $9 AUD Approx 5-9 Business Days

EUROPE $9 AUD Approx 5-9 Business Days

SINGAPORE $9 AUD Approx 5-12 Business Days

 

REST OF WORLD Flat RATE $14AUD  Approx 6-14 Business Days

 

We use DHL E-Commerce for International Orders and this is a SIGN ON DELIVERY SERVICE. DHL is Approx Time Frames if you are slightly more rural area it may take a little longer.

 

Free Express International Rates

NZ Free  Shipping on orders over $100 AUD

U.S.A Free  Shipping on orders over $150 AUD

CANADA Free  Shipping on orders over $150 AUD

U.K Free  Shipping on orders over $150 AUD

EUROPE Free  Shipping on orders over $150 AUD

SINGAPORE Free Shipping on orders over $150 AUD

 

**Please note our website is in AUS$ Dollars and will be converted at the end of your sale when you are paying for your goods.

We currently ship to the USA, UK, NEW ZEALAND, CANADA, SINGAPORE and EUROPE. If you live somewhere else in the world and wold like us to ship to you email us and we will arrange this for you. If you would like to insure your parcel in case it becomes lost in transit and you want the goods replaced this is an extra cost we can arrange for you.

PLEASE NOTE : We are not responsible for any duties or taxes/VAT once it reaches your country.

 

Insurance:  (Australia Only)

Insurance for your parcel can be purchased for your parcels for an extra $3 this will cover all the items in your package and will receive a full refund of goods if they become lost through Australia Post. We will not be hold liable for replacing lost mail.

 

SALES

Please note Sale Prices and Discounts are only valid within the time frame we give for the Sale period . We do not provide sale prices if you have purchased outside this time period.

 

Exchanges

Exchanges can be made if shipping costs are covered for exchange of items. If you order has arrived faulty please contact us immediately and we will organise a replacement  .  Refunds will not be given for change of mind (change of mind  includes size, colour, style etc.. )

Arabella And Rose is happy to exchange or give a store credit (minus postage costs) .

Items must be unworn, unused and returned within 2 weeks of purchase within Australia and 4 Weeks for International . Arabella And Rose reserves the right to refuse a product that does not meet these requirements.

Exchanges:Items must be returned within 2 weeks of receiving in Australia and 4 weeks for International Orders

Returns:Store credit will be issued upon return of goods if not wanting to exchange straight away.

Please contact us for address for parcels to be sent back too .

 

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